kiriya 22 Privacy Policy

This Privacy Policy ("Policy") explains how your ("user") personal information is processed when you use the website and related services operated by kiriya 22 ("we", "us"). By using any kiriya 22 service, you are considered to have accepted the terms of this Policy.

This Policy applies together with our Terms and Conditions. Reading both documents together will give you a complete understanding of your rights and responsibilities. Please read this Policy carefully before registering or making any transaction on the site.

We do not collect personal information from anyone under 18 years of age. kiriya 22 services are for users aged 21 and above only. If you are under 21, please refrain from using this site.

kiriya 22 only collects information that is directly necessary to operate its services and ensure security. The types of information collected are described below.

2.1 Information You Provide Directly

• Name and date of birth (for identity verification)
• Mobile number and email address (for communication and OTP verification)
• Bank account or mobile financial service number (for transactions — bKash, Nagad, Rocket, Upay)
• National ID or passport number (if identity verification is required)
• Password (stored in encrypted form; never readable in plain text)

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type and operating system
• Date, time, and page activity of site visits
• Session data and cookie information (see cookie policy: Section 10)
• Location data (country level only — to verify applicability of regional restrictions)

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, kiriya 22 may receive limited information from third-party verification services when necessary. Such third-party data processing is governed by the respective organisation's own privacy policy.

kiriya 22 uses collected information for the following legitimate purposes:

• Account management: Handling registration, login verification, and account security.
• Financial transactions: Processing deposits, withdrawals, and related banking operations.
• Customer support: Resolving your issues via live chat or email and staying in contact with you.
• Security and fraud prevention: Preventing unauthorised access, money laundering, and other misuse.
• Service improvement: Analysing user experience to improve the platform's functionality and interface.
• Promotional communications: Sending relevant offers and updates based on your consent (can be withdrawn at any time).
• Legal compliance: Retaining and providing information as required by applicable laws and regulations.

If kiriya 22 needs to use your information for any purpose not stated in this Policy, we will notify you in advance and obtain fresh consent where required.

kiriya 22 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Partners

Selected partner organisations handling payment processing, identity verification, and technical services may receive the minimum necessary information. These organisations work under kiriya 22's instructions and may not use the information they receive for their own purposes.

4.2 Legal Obligations

kiriya 22 may be required to provide information under a court order, a lawful request from a government authority, or applicable law. In such cases, we will try to notify you as soon as possible unless legally prohibited from doing so.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In that case, the new party will be required to comply with the terms of this Policy and users will receive advance notice.

kiriya 22 applies multiple layers of security to keep your information safe. These include:

• SSL/TLS encryption: All communication between your browser and our servers is encrypted.
• Password hashing: Your password is never stored in plain readable form.
• Two-factor verification (OTP): Mobile OTP is used for important transactions and logins.
• Access controls: Only authorised staff can access user information.
• Regular security audits: Audits are conducted regularly to identify and fix system vulnerabilities.
• Firewall and intrusion detection: Server-level protection against unauthorised access.

No method on the internet is 100% secure. While we take every precaution, you are responsible for keeping your own account password confidential and using a secure connection.

kiriya 22 retains user information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.

6.1 Active Account Data

All necessary information is retained for as long as your account remains active.

6.2 After Account Closure

Even after an account is closed, transaction records, identity verification documents, and account history may be retained for a specified period in accordance with applicable laws and financial regulations.

6.3 Marketing Data

If you opt out of marketing communications, the relevant information will be removed from our active marketing lists within a reasonable time. However, limited information may need to be retained for legal purposes.

kiriya 22's servers and partner organisations may be located in various countries. As a result, your information may be transferred across international borders. Such transfers are always carried out with appropriate data protection measures in place.

When sending data to third countries, kiriya 22 ensures that the receiving party has adopted adequate protective measures, such as contractual protection clauses or equivalent security guarantees.

kiriya 22 respects users' data rights. You have the following rights:

8.1 Right to Access

You may request to know what information we hold about you. After completing verification, we will provide you with a copy of that information as quickly as possible.

8.2 Right to Correction

If any information held in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal or contractual obligations.

8.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. Upon receiving such a request, kiriya 22 will stop marketing communications.

8.5 Right to Data Portability

Where applicable, you may request your information in a structured, machine-readable format.

To exercise any of these rights, contact kiriya 22 customer support. Our 24/7 live chat and email support team will process your request in Bengali or English.

kiriya 22's website uses cookies and similar tracking technologies. These help improve site functionality and user experience.

9.1 Essential Cookies

These are essential for login sessions and security. Without them, the site will not function properly.

9.2 Analytical Cookies

These are used to understand how users interact with the site. This information is analysed in anonymous, aggregated form.

9.3 Cookie Management

Your browser settings allow you to accept or reject cookies. However, disabling essential cookies may affect some important site functions.

kiriya 22 services are strictly restricted to users aged 21 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor's information has been collected, that information will be deleted immediately and the associated account will be closed. Parents or guardians who believe their child has registered on this site should contact our customer support without delay.

Responsible gaming is a matter we take very seriously. For more details, please read our Responsible Gaming Guide.

kiriya 22 reserves the right to update this Privacy Policy when necessary. For any significant changes, we will post a notice on the site and inform registered users via email or live chat.

Continuing to use the site after changes have been made will be considered your acceptance of the updated Policy. We therefore ask that you read this document carefully after each update. The date of any change will always be shown at the top of the page.

If you have any questions, feedback, or complaints about this Privacy Policy, please contact the kiriya 22 customer support team:

• Live chat: Chat button at the bottom right of the site — active 24/7, support available in Bengali and English.
• Email: [email protected] — replies sent within business days.

After receiving a complaint, kiriya 22 will investigate the matter and take steps to resolve it as soon as possible. We treat every user's privacy concern seriously.

For more general information about kiriya 22, visit our About Us page. For answers to common questions, you can also check our FAQ section.